🔄 Neshcart – Return, Refund & Cancellation Policy

At Neshcart, we believe shopping should be worry-free. That’s why we offer a simple and easy 15-day return, refund, and cancellation policy.

⏳ Returns, Refunds & Cancellations

• You have 15 days from the date of delivery to request a return, refund, or cancellation.

• Example: If you receive your order on 1st August 2025, you have until 15th August 2025 to raise a request.

• Orders can also be cancelled at the time of delivery if you decide not to accept them.

✅ Eligible Returns

We gladly accept returns if the product is:

• Damaged or defective

• Incorrect item received

• Not as described

⚠️ Mandatory Requirement for Returns/Refunds

1. Customers must provide an unboxing video of the product:

   • Starting from showing the outer courier package with our official Neshcart security sticker clearly visible.

   • The video must show the full opening process without cuts/edits.

   • The product must be shown being taken out for the first time.

2. No external taping or tampering will be accepted. If the package appears re-taped or altered, the return/refund request will be automatically rejected.

3. Customers must follow the official video format provided on our policy page for unboxing proof.

📌 Without a valid unboxing video as per the above rules, return/refund requests will not be accepted.

🛡 Our Verification Process

• Once we receive the returned product, our team will also record a full video while opening the returned parcel (showing the courier polybag/box and sticker before removing it).

• Refunds will only be approved if the returned product matches the original claim and condition.

• If the product is found used, missing accessories, or repackaged, the refund will be rejected.

💸 Refunds

• Refunds will be processed to your original payment method or UPI.

• Processing time: 5–7 working days after successful verification of the returned product.

📬 Return Pickup

• We arrange return pickup for most pin codes.

• If pickup is not available in your area, you may be asked to self-ship, and we will reimburse the courier charges (with valid receipt).

❌ Non-returnable Items

• Used or opened personal care products

• Items without original packaging or missing accessories

• Products returned without unboxing video proof (or tampered packages without our sticker visible)

📞 Need Help?

For any issue, reach out directly:
📱 WhatsApp: +91 9202656386
📧 Email: neshcart9@gmail.com